Refund and Returns Policy
At australiandryherbvaporizerstore.com, your satisfaction is our top priority. We strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- You may request a return within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition you received them.
- Some products, such as perishable items, personalized orders, or opened consumables, are non-returnable for safety and hygiene reasons.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
- If you need to exchange an item for the same product, please contact our support team at support@australiandryherbvaporizerstore.com.
- Exchanges are subject to product availability.
Damaged or Incorrect Items
- If your order arrives damaged or you received the wrong product, please contact us within 48 hours of delivery.
- We will provide a full replacement or refund, including any shipping costs incurred.
How to Initiate a Return
- Contact our customer service team at support@australiandryherbvaporizerstore.com .
- Provide your order number and reason for return.
- Follow the instructions provided for safe and secure shipping of your return.
At australiandryherbvaporizerstore.com, we are committed to making your shopping experience smooth and worry-free. Your satisfaction is our guarantee.